Problem: Defective product - e.g., pinholes or tears in pouch material, broken tail clips, damaged flanges/wafers. Solution: Contact either the manufacturer or the place of purchase. Request either a refund and/or a replacement product. Write down the lot numbers from the box and return it for new products. Problem: Product Incompatibility - e.g., an allergy to the tape or materials in the wafer or pouch, leakage due to the wafer not sticking or developing after weight change, etc. Solution: Contact your ET nurse for trouble-shooting the exact cause, and for finding a more appropriate system. If you find you've recently purchased a large amount of a particular product that is no longer appropriate for you, contact the place of purchase for their policies on exchanges or credit. They often will also suggest alternative products to try on a no-obligation basis.
It is sometimes necessary for individuals to have ostomy products custom-fitted for their particular needs. Whether it is for the wafer of a two-piece system or a unique one-piece pouch system, ask your ET nurse for recommendations. Remember, what works for one person does not always work for another.